Carverix

Refund Policy

Last updated: 20 May 2026

This Refund Policy applies to all vehicle data report purchases made through carverix.com (the "Website"), operated by eSolutions 88, LLC, a Florida limited liability company with its registered address at 390 NE 191st St, Miami, FL 33179, USA ("we", "us", "our").

We understand that purchasing digital products online requires trust. This policy is designed to be fair and transparent, protecting both our customers and our business while complying with applicable consumer protection laws.

1. Nature of the Service

Carverix provides digital vehicle history reports for US-registered vehicles. Our reports are compiled from publicly available and licensed data sources including NHTSA, NMVTIS, state DMVs, and commercial vehicle data providers. Reports are delivered digitally and made available to you immediately upon successful payment.

We offer three report tiers, each purchased as a one-time payment in USD (US Dollars) processed via Stripe:

  • Basic Report — $4.99
  • Full Report — $9.99
  • Premium Report — $14.99

All prices are inclusive of any applicable taxes. No subscriptions or recurring charges are applied. Each purchase is a single transaction for a single vehicle report.

2. Digital Content and Your Right to Cancel

Vehicle history reports are classified as digital content that is not supplied on a tangible medium. Because digital reports are delivered instantly upon purchase, you acknowledge and agree that:

  • By completing your purchase, you expressly request that we begin the supply of the digital content immediately.
  • You acknowledge that once the digital report has been delivered and made available to you, all sales are final and the transaction is non-refundable under normal circumstances.
  • Your consent to immediate delivery and acknowledgment of the no-refund policy is obtained during the checkout process prior to payment.

This is a standard legal provision for digital goods that are delivered instantly and is not intended to limit your rights in cases where a refund is genuinely warranted, as described below.

3. When Refunds Are Available

Despite the digital nature of our service, we will issue a full refund in the following circumstances:

3.1 Technical Failure

If a technical error on our end prevents the report from being generated or delivered to you after payment has been taken, you are entitled to a full refund. Examples include, but are not limited to:

  • The report page fails to load or displays an error after payment.
  • The report is partially generated with missing sections due to a system malfunction (not due to data unavailability for a specific vehicle).
  • You do not receive the report or confirmation email due to a fault in our delivery system.

3.2 Duplicate Charges

If you are charged more than once for the same report or the same VIN in a single session due to a payment processing error, we will refund the duplicate charge(s) in full. If you notice a duplicate charge on your statement, please contact us and include both transaction references if available.

3.3 No Data Returned

If you purchase a report and our system is unable to retrieve any data whatsoever for the VIN provided (for example, because the VIN does not exist in NHTSA or NMVTIS records or data sources are temporarily unavailable), we will issue an automatic refund within 24 hours. In most cases, our system will prevent a charge from being made if no data is available, but in the rare event that a charge is processed before the data retrieval failure is detected, the refund will be processed automatically without the need for you to contact us.

4. When Refunds Are Not Available

Refunds will not be issued in the following situations:

4.1 Change of Mind (Buyer's Remorse)

Because vehicle data reports are digital content delivered immediately upon purchase, we cannot offer refunds simply because you have changed your mind, no longer need the report, or have decided not to proceed with a vehicle purchase. As outlined in Section 2, your right to cancel is lost once the report is delivered.

4.2 Data Accuracy Disagreements

Our reports are compiled from third-party data sources including NHTSA, NMVTIS, and state DMVs. While we endeavor to present data accurately as received from these sources, we do not independently verify the underlying data. If you believe specific data points in your report are inaccurate, we encourage you to contact the relevant data source directly (for example, NHTSA for recall data or your state DMV for title information). We cannot issue refunds on the basis that you disagree with, or believe there are errors in, the data provided by third-party sources. Please refer to our Data Accuracy Disclaimer for more information.

4.3 Incorrect Vehicle Identification Number (VIN)

It is your responsibility to ensure that the VIN you enter is correct before confirming your purchase. We display the VIN and basic vehicle details (where available) for you to verify prior to payment. If you enter an incorrect VIN and a report is successfully generated for that VIN, a refund will not be issued. We recommend double-checking the VIN against the vehicle's title, registration, or the VIN plate on the vehicle itself before purchasing a report.

4.4 Dissatisfaction with Report Scope

Each report tier (Basic, Full, Premium) clearly describes what data is included before purchase. If you purchase a lower-tier report and later wish you had purchased a higher tier, this does not constitute grounds for a refund. You may purchase an upgraded report separately.

5. How to Request a Refund

If you believe you are entitled to a refund under the circumstances described in Section 3, please follow these steps:

  1. Email us at support@carverix.com within 14 days of your purchase date.
  2. Include the following information in your email:
    • Your Order ID (found in your confirmation email or on the report page).
    • The VIN you searched for.
    • The email address used at the time of purchase.
    • A brief description of the issue and the reason you are requesting a refund.
    • Any screenshots or evidence of the issue, if applicable (for example, error messages or evidence of duplicate charges).
  3. Refund requests submitted after 14 days from the date of purchase may be considered at our discretion but are not guaranteed.

6. Refund Processing

Once we receive your refund request:

  • We will acknowledge receipt and review your request within 2 business days.
  • If additional information is needed, we will contact you at the email address provided.
  • If your refund is approved, it will be processed via Stripe to the original payment method used for the purchase.
  • Refunds typically take 5 to 10 business days to appear on your bank or card statement after processing, depending on your financial institution.
  • You will receive an email confirmation when the refund has been initiated.

Please note that we can only refund to the original payment method. We are unable to issue refunds to alternative cards, bank accounts, or via any other payment method.

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card issuer. Chargebacks incur significant fees and administrative costs. We are committed to resolving legitimate refund requests quickly and fairly. If a chargeback is filed for a transaction where a refund would not be warranted under this policy, we reserve the right to dispute the chargeback and provide evidence of service delivery.

8. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

We aim to respond to all inquiries within 2 business days.